Having knowledge and experience to provide a field support service for a full range of desktop, printing, EPOS equipment, networks, operation systems, DRBC and IT Security as well as ERP. My work experience involves right from Desktop technician and development to enterprise management systems.

Ibrahim M M Abdelrahim

Academic Credentials and major courses

Master of Science University of Poznań, Poland 1998

Microsoft Training Centre EDU-SOFT Poznań/Poland 2000-2001

Administering Microsoft Windows 2000 & Active Directory

• Installing and Configuring a Microsoft Windows 2000 Network
• Advanced Administration & Active Directory for Microsoft Windows 2000
• MS Windows 2000 Network and Operating System
• Administering Microsoft Internet Security and Acceleration Server
• Pre-installation & Configuration of Microsoft Windows XP
• Workshop on trading MS Windows XP, MS Office XP

International English Language Testing System ACADEMIC IELTS 2011
Listening 6.0, Reading 6.0 ,Writing 5.5, Speaking 7.5, Overall Band Score 6.5


August 2022 – Present

Temple Road Garage & MOT

108 Temple Road, Oxford, United Kingdom

Car Diagnostics, Repair and MOT

September 2008 – July 2022
UK Direct Call
125 Cowley Road, Oxford OX4 1HU.
Job Title: IT & Security Officer
• Security officer & CCTV SIA Licensed.
• 1st Line technical support on Windows
• Computer Repairs and Upgrades – home and small business.
• IT Administrator Windows Active Directory
• Emergency Hard Drive Data Recovery and Data Backup
• IT Security: Network Security and Removal of Viruses, Spyware, Malware & Unwanted Programs
• PC Wireless and Wired Networking – home and small business
• Router, Firewalls and Access Points Installation – home and small business

October 2011 – Present

RICO Logistics, Greater Oxford Area 

Job Title: Field Resourcing Engineer

Working with partnership with A&O, Computercenter, Fujitsu, Barron Mc Cann,
NCR, Verifone, Phoenix ( Torex and Vossa) and WINCOR NIXDORF as a Field Resourcing Engineer, main duties are to Replace failed hardware , Onsite repair and installation
Support a vast range of IT equipment: full range of PED, desktop, printing, Self Checkout, POS equipment, Testing, Maintenance, Replacing, Reporting on imminent repairs/replacements.

January 2008 – September 2008
Beachcomber Tours
186 High Street, Guildford, GU1 3HW
Job Title: IT Administrator
• IT Administrator Windows Small Business Server SBS 2003
• IT Administrator SBS & Windows 2003 Active Directory :
o Users accounts & Computers Management
o GPO Configuration & Applying
o DC Designing & Managing
o Exchange 2003 Snap-in managing
o Administrating FSMO functions
• Exchange 2003
• Network WAN/LAN Administrator, Company Infrastructure, Netscreen firewall, Switches and VPN accesses.
• 1st /2nd Line technical support on Windows vista/2003/XP (42 user)
• Remote support
• Administrator of VMware ESX
• Emergency Recovery and Data Backup Symantec Exec 11d
• Developing/deploying computer systems
• Dealing with the telephone systems
• Project member of Travel Box EPR System for Booking

May 2005 – January 2008
IT Solution & Computer Services
76 Cowley Road, Oxford OX4 1JB.
Job Title: IT Administrator
• Service Desk – All IT technical problems
• Computer Repairs and Upgrades – home and small business.
• PC home and business installation services.
• DRBC solutions – Data Recovery and Data Backup
• Network and PC security – Removal of Viruses, Spyware, Malware & Unwanted Programs
• Web design – Joomla developer
• Router, Firewalls and Access Points Installation – home and small business
• Broadband/ADSL Installation and Setup

January 2000 – May 2005
Poznań University of Economics, http://www.kie.ae.poznan.pl
Department of Information Systems –
Job Title: IT Infrastructure Manager
• IT Expert at the Department of Management Information Systems.
• Administrator of Windows 2000AS /2003 Server & Active Directory
• Administrator of Exchange 2000/2003.
• Conducting training and courses as well as general support for department employees and secretariat.
• Supervisor of data safety and information processing.
• Management of active network components.
• Member of The University of Economics Tender Committee Administrator of SUN Solaris and Red Hat Servers.
• Administrator of the Departmet Web and Mail Servers
• Administrator of ERP system : SAP R/3 project on Windows 2000 AS/2003 Server


Microsoft MCP 2005

Personal Dossier

Languages : English, Polish, Arabic

Full Driving Licence